The 5EI Acceptable Use Policy
("AUP")
Your services may be suspended or terminated for violation of this AUP in accordance with the The 5EI
Terms of Service.
Capitalized terms used in this AUP shall have the meaning given in the Terms of Service.
Inquiries regarding this policy should be directed to info@5ei.com.
Abuse
You may not use The 5EI 's network or Services to engage in, foster, or promote illegal, abusive, or
irresponsible behavior, including:
- Unauthorized access to or use of data, systems or networks, including any attempt to probe, scan or test the
vulnerability of a system or network or to breach security or authentication measures without express
authorization of the owner of the system or network;
- Monitoring data or traffic on any network or system without the express authorization of the owner of the system
or network;
- Interference with service to any user of the The 5EI or other network including, without limitation,
mail bombing, flooding, deliberate attempts to overload a system and broadcast attacks;
- Use of an Internet account or computer without the owner's authorization;
- Collecting or using email addresses, screen names or other identifiers without the consent of the person
identified (including, without limitation, phishing, Internet scamming, password robbery, spidering, and
harvesting);
- Collecting or using information without the consent of the owner of the information;
- Use of any false, misleading, or deceptive TCP–IP packet header information in an email or a newsgroup
posting;
- Use of the service to distribute software that covertly gathers information about a user or covertly transmits
information about the user;
- Use of the service for distribution of advertisement delivery software unless: (i) the user affirmatively
consents to the download and installation of such software based on a clear and conspicuous notice of the nature
of the software, and (ii) the software is easily removable by use of standard tools for such purpose included on
major operating systems; (such as Microsoft's "ad/remove" tool); or
- Any conduct that is likely to result in retaliation against the The 5EI network or website, or The
5EI 's employees, officers or other agents, including engaging in behavior that results in any
server being the target of a denial of service attack (DoS).
Excessive Use of System Resources
You may not use your Service in a way that unnecessarily interferes with the normal operation of the The 5EI services generally. In such circumstances, we may require you to repair abnormalities in your code if the
operation of the code unnecessary conflicts with other customers' use of their services.
Bulk or Commercial E–Mail
You must obtain The 5EI 's advance approval for any bulk or commercial e–mail, which will not be
given unless you are able to demonstrate, at a minimum, that:
- your intended recipients have given their consent to receive e–mail via some affirmative means, such as an
opt–in procedure;
- your procedures for soliciting consent include reasonable means to ensure that the person giving consent is the
owner of the e–mail address for which the consent is given;
- you retain evidence of the recipient's consent in a form that may be promptly produced on request, and you
honor the recipient's and The 5EI 's requests to produce consent evidence within 72 hours of
receipt of the request;
- You have procedures in place that allow a recipient to revoke their consent ? such as a link in the body of the
email, or instructions to reply with the word "Remove" in the subject line; you honor revocations of
consent within 48 hours, and you notify recipients that the revocation of their consent will be implemented in
48 hours;
- You must post an email address for complaints (such as abuse@yourdoman.com) in a conspicuous place on any
website associated with the email, you must register that address at abuse.net, and you must promptly respond to
messages sent to that address;
- You must have a Privacy Policy posted for each domain associated with the mailing;
- You have the means to track anonymous complaints;
- You must not obscure the source of your e–mail in any manner. Your e–mail must include the recipient's
e–mail address in the body of the message or in the "TO" line of the e–mail;
- You must not attempt to send any message to an email address if 3 consecutive delivery rejections have occurred
and the time between the third rejection and the first rejection is longer than fifteen days.
- These policies apply to messages sent using the Services, or to messages sent from any network by you or any
person on your behalf that directly or indirectly refer the recipient to a site hosted via the Services. In
addition, you may not use a third party e–mail service that does not practice similar procedures for all
its customers. These requirements apply to distribution lists created by third parties to the same extent as if
the list were created by you.
- The 5EI may test and otherwise monitor your compliance with its requirements, including requesting
opt–in information from a random sample of your list at any time. In addition, The 5EI may
block the transmission of email that violates these provisions.
Authenticated SMTP Policy
In addition to the requirements above, you may not send email messages of similar content through The 5EI 's
SMTP servers to more than two–hundred and fifty (250) recipients. Attempts to circumvent this restriction by
breaking up bulk email over time, using multiple accounts, or other means will be a violation of this
restriction.
The 5EI may block mail that violates this AUP. In addition, your mail services may be suspended or
terminated for violation of this AUP in accordance with the Terms of Service.
Mail Relays
Generally, we do not allow bulk or commercial e–mail to be sent to more than five–thousand (5,000) users
per day at a rate of 250 messages every 20 minutes. If you would like to send more than 5,000 messages per day,
please contact a member of our support team for additional information.
Vulnerability Testing
You may not attempt to probe, scan, penetrate or test the vulnerability of a The 5EI system or network or
to breach The 5EI 's security or authentication measures, whether by passive or intrusive techniques,
without The 5EI 's express written consent.
Newsgroup, Chat Forums, Other Networks
You must comply with the rules and conventions for postings to any bulletin board, chat group or other forum in which
you participate, such as IRC and USENET groups including their rules for content and commercial postings. These
groups usually prohibit the posting of off–topic commercial messages, or mass postings to multiple forums.
You must comply with the rules of any other network you access or participate in using your The 5EI
services.
Offensive Content
You may not publish, transmit or store on or via The 5EI 's network and equipment any content or links
to any content that The 5EI reasonably believes:
- Constitutes, depicts, fosters, promotes or relates in any manner to child pornography, bestiality, or non–consensual
sex acts;
- is excessively violent, incites violence, threatens violence or contains harassing content or hate speech;
- is unfair or deceptive under the consumer protection laws of any jurisdiction, including chain letters and
pyramid schemes;
- is defamatory or violates a person's privacy;
- creates a risk to a person's safety or health, creates a risk to public safety or health, compromises
national security or interferes with a investigation by law enforcement;
- improperly exposes trade secrets or other confidential or proprietary information of another person;
- is intended to assist others in defeating technical copyright protections;
- infringes on another person's copyright, trade or service mark, patent or other property right;
- promotes illegal drugs, violates export control laws, relates to illegal gambling or illegal arms trafficking;
- is otherwise illegal or solicits conduct that is illegal under laws applicable to you or to The 5EI ;
or
- is otherwise malicious, fraudulent or may result in retaliation against The 5EI by offended viewers.
- Content "published or transmitted" via The 5EI 's network or equipment includes Web
content, email, bulletin board postings, chat and any other type of posting or transmission that relies on the
Internet.
Copyrighted Material
You may not use The 5EI 's network or Services to download, publish, distribute, or otherwise copy or
use in any manner any text, music, software, art, image or other work protected by copyright law unless:
- you have been expressly authorized by the owner of the copyright for the work to copy the work in that manner;
or
- you are otherwise permitted by established copyright law to copy the work in that manner.
It is The 5EI 's policy to terminate in appropriate circumstances the services of customers who are
repeat infringers.
Other
You must have valid and current information on file with your domain name registrar for any domain hosted on the The
5EI network.
- You may only use IP addresses assigned to you by The 5EI in connection with your The 5EI
services.
- You agree that if the The 5EI IP numbers assigned to your account are listed on an abuse database
like Spamhaus, you will be in violation of this AUP, and The 5EI may take reasonable action to
protect its IP numbers, including suspension and/or termination of your service, regardless of whether the IP
numbers were listed as a result of your actions;
- You agree that we may quarantine or delete any data stored on a shared system if the data is infected with a
virus, or is otherwise corrupted, and has the potential to infect or corrupt the system or other customers'
data that is stored on the same system.
SLA
No credit will be available under your The 5EI Service Level Agreement for interruptions of service
resulting from AUP violations.
May 15, 2009